Frequently Asked Questions

Everything you need to know about your UGG Online experience.

How do I know if my UGG boots are authentic?

Every pair of authentic UGG products comes with a security label and sticker featuring a QR code. When scanned, this code will direct you to a verified landing page on the official website to confirm authenticity.

What is your return policy for online orders?

We offer a 30-day return window for all unused items in their original packaging. Please ensure the security tags are intact to qualify for a full refund to your original payment method.

How should I clean and maintain my sheepskin boots?

We recommend using a specialized Sheepskin Cleaner & Conditioner along with a soft suede brush. Avoid direct heat or sunlight when drying, and never put your boots in a washing machine.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your specific region.

How long does standard shipping take?

Standard domestic orders typically arrive within 3 to 7 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible customers.