Returns & Exchanges
At UGG Online, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Please ensure your footwear or apparel is in its brand-new condition to qualify for a full refund or store credit.
Initiate Your Request
Log into your UGG Online account and visit the 'Order History' section to select the items you wish to return and generate your unique return authorization.
Pack Your Items
Securely place the items in their original UGG box and include the printed packing slip to ensure our warehouse team can identify your return quickly.
Ship It Back
Attach the provided pre-paid shipping label to the outside of your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing